7.39M+
SACCO Members in Kenya
KES 1.156T
Total SACCO Assets
3 Days
SASRA Acknowledgment
21 Days
Resolution Timeline
Dual-Core AI Framework
Combining intelligent member service with SASRA-compliant complaint management
24/7 Virtual Assistant
AI-powered chatbot available on WhatsApp, Web, and Mobile for instant member support.
SASRA Compliance
Automated SLA tracking ensures 3-day acknowledgment and 21-day resolution timelines.
Real-time Analytics
Comprehensive dashboards for response times, resolution rates, and member satisfaction.
Secure Integration
Read-only CBS integration with full data protection and consent management.
Core 1
Internal Service & Complaints Management
A centralized dashboard for SACCO staff to manage member interactions, monitor AI performance, and oversee SASRA-compliant complaints handling.
- Centralized complaints & SLA tracking
- Real-time chatbot monitoring & live handoff
- Agent performance & service analytics
- Knowledge base management
Core 2
Growth Engine for Youth Engagement
Making SACCOs more appealing to younger members through controlled, data-driven innovation and digital-first experiences.
- Alternative credit analytics (shadow scoring)
- Digital onboarding guidance
- Personalized product explanations
- 24/7 AI assistant on WhatsApp & Web