24online

Live Chat Monitor

Monitor AI conversations and take over when needed

12 Active Chats

8

AI Handling

2

Needs Handoff

2

Agent Handling

1.2s

Avg Response

Active Conversations
JM
James Mwangi2 min ago

What is my current loan balance?

WhatsApp
AI Handling
SA
Susan Achieng5 min ago

I need to speak to someone about my loan application

Web Chat
Needs Handoff
3
MO
Michael Otieno8 min ago

Thank you for the clarification

Mobile App
Agent Handling
FN
Faith Njeri12 min ago

How do I check my dividend statement?

WhatsApp
AI Handling
DK
Daniel Kiprop15 min ago

This is urgent, my account seems to be blocked

Web Chat
Needs Handoff
5
SA

Susan Achieng

Web Chat•Member #M-32156

Hello, I need help with my account

10:32 AM

SACCO AI

Hello Susan! Welcome to SACCO AI Assistant. I'm here to help you 24/7. How can I assist you today?

10:32 AM

I applied for a loan last week but haven't heard back

10:33 AM

SACCO AI

I understand you're inquiring about your loan application status. Let me check that for you. I can see you have a pending loan application (Ref: LN-2024-0892) submitted on January 25, 2024 for KES 150,000. The current status is: **Under Review** - awaiting guarantor confirmation. Would you like me to: 1. Send a reminder to your guarantors 2. Check the specific requirements pending 3. Connect you with a loan officer

10:33 AM

I need to speak to someone about my loan application

10:35 AM

SACCO AI

I understand you'd like to speak with a loan officer directly. Let me connect you with one of our team members who can assist you further. 🔄 *Transferring to a live agent...*

10:35 AM

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